Here to help
Support, made simple.
Need a hand with one of our apps? Tell us what is happening and we will help you find the next step.
A FEW USEFUL ANSWERS
How do I report a problem?
Email us with a short description, the steps that led to the problem, and what you expected to happen. A screenshot can help; remove any personal or sensitive information before sharing it.
How do I manage a subscription?
For a subscription purchased through Apple or Google, use your store account's subscription settings. Deleting the app does not cancel your subscription. See Apple's instructions or Google Play's instructions.
What if a purchase is missing?
Check that you are signed in to the same store account used for the purchase. If the app provides a Restore Purchases option, try that first. If you still need help, email the app name and an order reference. Do not send full payment card details.
How do I request a refund?
For an App Store purchase, start with Apple's Report a Problem service. For a Google Play purchase, follow Google's refund instructions. Eligibility is determined by the relevant store and applicable law.
How do I request data or account deletion?
Visit our data deletion page for the information we need and what happens next. You can also email us directly. If the app offers accounts, use its in-app deletion option where available.
Where can I send a business enquiry?
Write to support@simplesound.cc with a short introduction and the reason you are getting in touch. Please put “Business enquiry” in the subject line.